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Etiquette for Answering Phone Calls. Pitch, Tone and Inflection.

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Aim: students understand the importance of pitch, tone and inflection when answering phone calls.
Procedure: 
Students read the questions in the handout
Students answer the questions while/after watching the video
Materials:
  • Lady in Red video on pitch, tone and inflection (available on  youtube or download from link below) 
  • Handout for students
  • Key  to tasks/instructions (if needed) 
Download the materials  HERE 

Etiquette for Answering Phone Calls. Pitch, Tone and Inflection. Etiquette for Answering Phone Calls. Pitch, Tone and Inflection. Reviewed by Anonymous on September 29, 2015 Rating: 5

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