Phone etiquette. Answering phone calls

To carry out this activity you need the following materials:

1. Video: Phone Etiquette for Answering Calls. Length: 01:11 (see 

      underneath)

2. Student's handout

3. Teacher's handout with answers

4. Teacher's_Instructions

Materials by Beatriz Papaseit Fernández and María Zabala Peña

Video Information:

Video by: Tracy Goodwin

Original video source: http://www.ehow.com/video_4401593_phone-etiquette-answering-calls.html

http://www.youtube.com/watch?v=wYSrIRqavoM&feature=results_main&playnext=1&list=PLC4A16C6EA2A85309
 

You can also download the video  from the following site:

https://sites.google.com/site/englishforcommunications/

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